kapakhoki Platform Privacy Notice

This page describes what we collect when you use kapakhoki and how we keep that data protected. We at kapakhoki handle personal information in line with applicable data-protection principles. Our privacy approach centres on transparency: we explain what data we need, why we need it, and how long we retain it.

kapakhoki collects information in three ways: directly (when you sign up or make a deposit), automatically (via cookies and device data), and from payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We use this data to verify your account, process deposits and withdrawals, detect fraud, and improve our live-dealer studios and sportsbook fixtures. Our servers may sit outside your jurisdiction; third-party processors handle payment data according to their own privacy terms.

We do not sell or rent your data to marketing firms. We do not publish user counts or betting profiles. Users from Jakarta, Surabaya, Bandung, Medan, and Semarang share the same privacy commitments.

What We Collect on kapakhoki

We at kapakhoki collect the following information when you open an account:

• Identity data: full name, email address, phone number, date of birth, citizenship.
• Verification documents: KTP (Indonesian ID) or passport scan, proof of address (utility bill or government letter).
• Payment details: bank account number or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) — we do not store full card numbers.
• Device data: browser type, operating system, IP address, session duration, feature usage (which live tables you join, which slots you play).
• Cookies and trackers: session tokens to keep you logged in, preference flags (language, timezone), and analytics data on page visits.

We collect this data to verify your identity (required by anti-fraud and anti-money-laundering standards), process your deposits and withdrawals, detect suspicious account activity, and understand how our live-dealer studios, sportsbook, and slots are used. We do not require more data than necessary for each purpose.

How We Use Your Data on kapakhoki

We use your data for the following purposes:

• Account verification: We match your documents to your name, email, and phone to confirm identity before your first withdrawal.
• Payment processing: We pass your payment details to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment to execute deposits and withdrawals.
• Fraud prevention: We analyse login patterns, transaction speed, and device fingerprints to flag unusual activity and block account takeover attempts.
• Live-table scheduling: We use session data to load-balance our live-dealer studios (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) and adjust table availability during Liga 1, Piala AFF, or Idul Fitri peak periods.
• Customer support: We store your emails and chat transcripts to resolve account issues and answer questions about deposits, withdrawals, or game rules.
• Analytics: We aggregate anonymous usage statistics to improve kapakhoki's interface, stream quality, and product offerings.

We do not use your data for marketing emails or third-party advertising unless you explicitly opt in. We do not share your identity or payment details with affiliate marketers, data brokers, or social-media platforms. Your data stays within kapakhoki and our trusted payment processors.

Data Retention and Third-Party Processors on kapakhoki

We retain account data (identity, verification documents, transaction history) for seven years after your account closes, complying with anti-money-laundering record-keeping standards. Device and session data (IP address, browser history) is deleted after 90 days. Cookies expire according to their individual retention flags (typically three to twelve months).

Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) retain your data according to their own privacy policies. We link to those policies on our deposit page so you can review their terms. Our servers and databases may sit in jurisdictions outside Indonesia (Singapore, Australia, or elsewhere); this means your data may be processed outside your country of residence. By using kapakhoki, you consent to that cross-border transfer.

Your Rights and kapakhoki Contact

You have the right to access, correct, or delete your personal data on kapakhoki. To exercise these rights, email our support team with your account details and a clear request. We will respond within 30 days. You may also withdraw consent to use cookies by clearing your browser storage or opting out via our privacy settings (if available on your device).

If you believe we have misused your data, you may lodge a complaint with Indonesia's data-protection authority or your local equivalent. We do not use automated decision-making (such as algorithms that ban accounts without human review) on kapakhoki; any account restriction is reviewed by our compliance team before implementation.

Our privacy policy is subject to change. We will notify you of material updates by email or by posting a notice on kapakhoki. Your continued use after notification constitutes acceptance of the updated terms. If you have questions about this privacy notice, our handling of your data, or how we comply with data-protection standards, contact our support team via live chat or email.

Cookies and Analytics on kapakhoki

We use cookies to keep you logged in, remember your preferences (language, timezone), and track which live tables or slots you visit. These are essential for kapakhoki to function. We also use third-party analytics (Google Analytics or similar) to measure traffic, track feature usage, and identify popular games (like which Liga 1 fixtures drive table-joining, or when Idul Adha or Nyepi season peaks). These analytics cookies are anonymized; we do not link them directly to your identity.

You can disable cookies via your browser settings. Disabling essential cookies may impair kapakhoki's functionality (you may be logged out frequently, or table selections may not save). Analytics cookies are optional; disabling them does not affect your gameplay.

We at kapakhoki handle your data with care: collect only what is necessary, retain only as long as required, and share only with trusted processors. Your privacy is a commitment, not an afterthought.

Jurisdiction and kapakhoki Compliance

kapakhoki services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying their own legal status before accessing kapakhoki. Our data-protection approach complies with principles similar to the GDPR (transparency, purpose limitation, data minimization), but we do not operate under GDPR directly unless you are in the European Economic Area.

We maintain standard security practices: encrypted transmission (HTTPS), salted password hashing, and restricted access to data systems. We cannot guarantee absolute security; no online system is immune to breach. If we detect unauthorized access to your kapakhoki account or payment data, we will notify you within 48 hours and provide guidance on steps you can take.

For privacy questions, data-access requests, or complaints about our handling of your information, contact our support team. We are here to help you understand and control your data on kapakhoki.